The message included four possible ways to apply the activation code. Upon entering the code found in a recent message from Kaspersky regarding my recent license purchase and tapping "Next," a message appeared about the code I entered being an activation code for Kaspersky Security Cloud that can only be applied on My Kaspersky. Entering an activation code via the "Enter the activation code" link under the above-mentioned "Sign in to My Kaspersky" link did not work either. Upon tapping "I HAVE A SUBSCRIPTION," "Sign in to My Kaspersky," then entering my credentials and tapping "Sign in," the words "Incorrect email address or password" appeared right under the password entry box. However, in the picture of a phone that appears right above the words "Mobile Android" and my phone’s model number, it would have an "x" over a globe on the screen.Īnother issue arose after installing the Kaspersky Mobile Antivirus: AppLock & Web Security app. What I mean is my phone would be listed in My Kaspersky when I’d sign in on my laptop. My phone did not seem to completely link to My Kaspersky. I think I began noticing issues when I tried to link the Android version of Kaspersky Security Cloud to My Kaspersky. While attempting to connect via the "Connect by QR code" button on my phone, I am greeted with the following message: "Unable to connect to My Kaspersky Check your Internet connection and try again." I’m given two options "CLOSE" and "TRY AGAIN." However, I’ve been running into trouble tonight when trying to sign into my account via the Kaspersky Security Cloud app for Android. If I recall correctly, I downloaded the Kaspersky Security Cloud app onto my phone via the Play Store, read and accepted agreements, tapped "Mobile protection" within the main window of Kaspersky Security Cloud – Personal (the desktop version), aimed my phone at the QR code shown on my laptop’s screen, and voilà, I was in. I do not recall having much, if any, trouble with the initial installation process of Kaspersky Security Cloud on my Android OS-based cell phone. Up until I got a new cell phone last month, I had never installed any Kaspersky products on any of my previous phones. I seem to have no trouble accessing My Kaspersky from my laptop. My current Kaspersky subscription allows me to protect up to 3 devices.
Some background: I currently have a Windows 10-based laptop and Android-based cell phone.
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